What Are Top Performing Customer Service Companies Doing?

How well does your company’s customer service measure up? Salesforce.com recently released a survey of nearly 2,000 global companies that are leaders in customer service. The study looked at common service benchmarks, service trends for the year ahead, and the factors that define high-performing customer service teams. Here’s what the survey uncovered More...

by Loknath Das | Published 3 months ago
By Loknath Das On Tuesday, November 21st, 2017
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WhatsApp leak: Sebi, exchanges checking listed companies’ trade details

Sebi and exchanges have started examining trade details of over two dozen stocks as part of a probe into alleged leak of key financial details of these companies through WhatsApp while the regulator is also More...

By Loknath Das On Tuesday, November 21st, 2017
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China’s Tencent becomes more valuable company than Facebook

China’s social media and video game giant Tencent became more valuable company than Facebook on Tuesday. Tencent’s Hong Kong-listed shares have doubled in value this year, and on Monday it became the first More...

By Loknath Das On Monday, November 20th, 2017
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We were never in discussions for merger with BigBasket: Grofers

Online grocery firm Grofers has denied holding merger talks with larger rival BigBasket, saying “just one meeting about business” last year between the two had been blown out of proportion. Grofers founder More...

By Loknath Das On Saturday, November 18th, 2017
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Companies barely had to compete for half of the federal contracts awarded in Puerto Rico so far

Mario Tama/Getty Images Now that Puerto Rico is moving into recovery and rebuilding after the Hurricane Maria disaster, billions of dollars in federal disaster spending are flowing to the island. Estimatesput More...

By Loknath Das On Saturday, November 18th, 2017
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Media companies must think huge to survive, analyst says

In a world increasingly dominated by big tech companies, even household names in media have to fight to keep up. So, according to a media analyst, content producers and distributors must think huge to survive. As More...

By Loknath Das On Saturday, November 18th, 2017
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Buyers circle suddenly attractive U.S. media companies

WASHINGTON (Reuters) – All of a sudden, it seems, everybody wants to own a U.S. media company. In the last few weeks, several of the world’s biggest telecommunications and media companies have started circling More...

By Loknath Das On Tuesday, November 14th, 2017
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97% of Customers Read Online Reviews, Survey Says

Would you reconsider your attitude on consumer reviews if 97 percent of customers said they had read reviews for local businesses in 2017? Well, that is one of the findings of BrightLocal’s 2017 Local Consumer More...

By Loknath Das On Tuesday, November 14th, 2017
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Office of the Future: It’s Faster, Better, Smarter and Finally HERE!

Designed with small business owners and entrepreneurs in mind, Canon MAXIFY printers feature advanced inkjet technology to keep your business running smoothly. No matter the demand, the extensive line of small More...

By Loknath Das On Tuesday, November 14th, 2017
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What is Google Jamboard, and Will it Help Your Small Business?

Small businesses sometimes need to brainstorm on a whiteboard. But, whiteboard brainstorming meetings don’t really work when you have remote colleagues. To overcome this and other challenges, Google (NASDAQ:GOOGL) More...